Privacy Policy

We Commit to Keeping Your Data Safe.

You trust us to do right by you just as much as we do right by the animals.

We commit to taking all reasonable steps to keep your personal information safe.

We collect certain information for a number of reasons listed below.

In this document, Plant Vibes Music Festival is known as, “we” or “Plant Vibes” or “Plant Vibes Music Festival”.

We’ll let you know if we ever make any major changes to our privacy practices, and will ask your permission if necessary.

 
PRIVACY NOTICE

The way you interact with us changes the way this Privacy Notice applies to you. For instance, if you purchase a ticket to one of our events, we will use the information you provide us to fulfil our obligations to you in delivering that service, and, where you’ve told us to, keep you up to date about other events that may be of interest to you.

When you browse our sites, we use cookies to tailor your experience and hopefully provide you with a seamless experience.

Your choices and rights under each scenario are explained in more detail below.

 

What information we have and where we collect it from

We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites and social media.

 

How we use your information

We collect and use your information for to help you get into the Plant Vibes event or related events, share news, for marketing and as otherwise required by law.

 

How we share your information

We may share your information with the Event Partner(s) – such as the artist, promoter, record label, team or venue – as well as other third parties associated with the service provided.

 

How we look after your information

Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.

 

Questions and feedback

We take steps to make sure your information is protected and to delete it securely when we no longer need it.

Please reach out if you have any questions or feedback about this notice, or how we handle your information.

 

What Information We Have & Where We Get It

We receive information about you in the following scenarios:

  • When you create an account or purchase a product from us (such as a ticket, or merchandise). We will collect your contact and billing information.
  • When you purchase tickets to one of our events, or an event for which we are a co-promoter, we will receive your information from the ticket agents used to sell tickets for our promoted and co-promoted events, or the venues we hire to put on the event. This includes your name, contact details and ticket purchase information, such as number of tickets bought and seat number(s).
  • When you attend one of our events, we may collect your information via
    (i) video surveillance cameras (we use signs where such cameras are used).
  • When you use our website, we collect information such as the browser and device you’re using, your IP address, your location, the site you came from, what you did and didn’t use our site/app for, or the site you visit when you leave us.
  • When you engage with our social media or website, and you post to social media platforms, the social media site will provide us with some information about you.
  • If you have accessibility requirements, we need to collect details of your requirements, so we can ensure an enjoyable experience at our event. This may involve you providing information about your mental or physical health.

 

How We Use Your Information & Why

This section explains how we use your information and the legal basis in which we use it.

 

1. For the performance of our contract with you

We use your information when you enter into a contract with us (e.g. to buy merchandise or a ticket) so we can:

  • Process your order
  • Take payment, and
  • Provide you with customer support
2. For our legitimate business interests
  • To analyse our market so we can improve our products and services
  • For our marketing purposes, unless your consent is required for such marketing (see Your Choices & Rights, below).
  • To send you customer service emails including booking confirmations and event reminders.
  • To prevent or detect unlawful behaviour, to protect or enforce our legal rights or as otherwise permitted by law. For example, making sure tickets get into the hands of real fans, to prevent ticket touting or the misuse of our intellectual property (e.g. our own or our Event Partner’s brands), fraud, or other crimes.
  • To create a profile about you to help us personalise our services to you. For example, if you purchase tickets to Plant Vibes 2022, we may contact you for future related events.

 

About your personalisation settings.

We can give you more of what you want when we know you better. To make sure our messages and website are relevant to you, we create a user profile with the information we know about you and how you use our services.

 

How to turn off personalisation.

Simply turn off “Allow personalisation” in your account settings. We’ll stop any personalisation and only use your data for essential services, such as screening for fraud.

 

What happens if you turn off personalisation?

We will no longer use your data to determine what you might be interested in. This means you won’t get any personal recommendations and any newsletters you’ve subscribed to will be generic (although if you’ve asked to receive alerts about specific artists or venues, you’ll still receive these).  

We will still perform profiling activities where we need to do so to deliver our services to you, for example for fraud screening purposes and where you specifically request we do so such as by favouriting an artist.

 

Is turning off personalisation the same as turning off cookies?

No, they’re separate. To control your cookies settings, you can use our cookies consent tool. See our Cookies Policy for more information.

To ensure the security of our and our Event Partners’ operations.

 

Where you’ve given your consent
  • To contact you with information or offers regarding our upcoming events, products or services – this may be via email, via push and web notifications, via SMS, or social media platforms. You can change your marketing preferences at any time, see “Your choices and rights” section below.
  • To deliver tailored advertising and marketing communications on our websites and social media.
  • To process your health data to meet your accessibility requirements, where specifically required and explicit consent is provided.

 

Who We Share Your Data With
  • Within the Plant Vibes committee for the provision of services for us such as marketing, profiling, reporting and technical support.
  • Our third-party service providers (sometimes known as data processors) such as cloud computing providers who provide the IT infrastructure on which our products and systems are built.
  • Our co-promoters or event partners that organise or provide the specific services at an event (in accordance with their privacy policy).
  • Third parties who provide goods and services purchased by you (e.g. merchandise) so that they can process and fulfil your orders.
  • Government agencies or other authorised bodies where permitted or required by law.
  • Any successor to all or part of our business.

 

YOUR CHOICES & RIGHTS
Your choices

Where you have given us your consent, you can withdraw it by doing the following:

  • To stop receiving our marketing you can change your preferences within your account. Follow the unsubscribe instructions in any of the emails you receive from us, or contact us and we will do it for you.
  • To opt out of the use of cookies and tracking tools, please see our Cookies Policy. To object to personalisation you can change your preferences within your account. If this option is not available you can contact us and we will do it for you
Your rights

You also have rights over how your personal information is used, including:

  • The right to object to our processing of your data
  • The right to request that your information be erased or restricted from further use
  • The right to request a copy of the information we hold about you
  • The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information)
  • The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don’t typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.

 

To exercise any of the above rights please contact us at hello@plantvibesmusicfest.com.au. Please note that whilst we will carefully assess every request we receive, your rights may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.

 

Looking After Your Information

We use third party platforms to store your information. These are global companies that comply with the high standard of security across the EU, Australia and other countries.

For more information, please contact us.

We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.

As a part of a global group of companies, we rely on shared services, some of which are located outside of Europe. At the same time, when world-class acts are touring, in order to provide you a seamless experience, your information may be transferred internationally. When transferring information in this way, there are strict rules in place to ensure your data is still protected to a high standard. Where we do this, we will ensure that appropriate safeguards are put in place.  Where your information is transferred outside of the European Economic Area, we will use one of the mechanisms listed below.

  • Standard Contractual Clauses approved by the European Commission
  • EU-US Privacy Shield
  • Binding Corporate Rules
  • Binding Corporate Processor Rules

 

CONTACT US

If you have any questions about the above or our approach to privacy, please contact us: hello@plantvibesmusicfest.com.au